Privacy Policy

Last Updated: 16 February 2026

Valeology (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (www.valeology.com.au) or engage our services.

1. What Information We Collect

We may collect the following types of personal information:

1.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact details
  • Address

1.2 Health Information (Sensitive Information)

As a health and performance clinic, we may collect:

  • Medical history
  • Injury history
  • Treatment notes
  • Assessment findings
  • Lifestyle and activity information
  • Referral details
  • Other health-related information relevant to your care

Health information is considered sensitive information under Australian law and is afforded a higher level of protection.

1.3 Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site
  • Referring URLs

This data is typically collected via analytics tools and cookies.

2. How We Collect Information

We collect personal information:

  • When you complete an enquiry form
  • When you book an appointment
  • During consultations
  • Through email or phone communications
  • Through third-party booking platforms
  • Via website cookies and analytics tools
  • When you voluntarily provide information

Where practical, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

  • Provide assessment and treatment services
  • Manage appointments and bookings
  • Communicate with you
  • Maintain clinical records
  • Process payments
  • Improve our services
  • Comply with legal and professional obligations
  • Send relevant updates or marketing communications (you may opt out at any time)

We will only collect sensitive information with your consent or where otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Health professionals involved in your care (with your consent)
  • Practice management or booking software providers
  • Payment processors
  • IT and website service providers
  • Professional advisers (accountants, lawyers)
  • Government or regulatory bodies where required by law

We do not sell your personal information.

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy laws.

5. Data Security

We take reasonable steps to protect your information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures may include:

  • Secure cloud-based practice management systems
  • Encrypted communications
  • Password-protected devices
  • Restricted file access
  • SSL encryption on our website

Despite our safeguards, no system is completely secure.

6. Website Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Analyse website performance
  • Deliver relevant content

You can disable cookies through your browser settings. This may affect website functionality.

7. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information

Requests can be made by contacting us using the details below.

We may charge a reasonable administrative fee where permitted by law.

8. Retention of Information

We retain clinical records in accordance with Australian legal requirements.

In Victoria, health records are generally retained for:

  • Adults: Minimum 7 years from the last service
  • Children: Until age 25

After the required retention period, records are securely destroyed or de-identified.

9. Marketing Communications

We may send you updates, newsletters, or service information where you have consented.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link
  • Contacting us directly

10. Making a Complaint

If you believe we have breached your privacy, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact Us

Valeology
2/61-65 Russell St, Werribee VIC 3030
hello@valeology.com.au
0418 138 602