Terms and Conditions

Last Updated: 16 February 2026

These Terms & Conditions (“Terms”) govern your use of www.valeology.com.au and your engagement with services provided by Valeology (“we”, “us”, “our”).

By using our website or booking an appointment, you agree to these Terms.

1. Services

Valeology provides health, performance, and rehabilitation services, including but not limited to:

  • Clinical assessment
  • Manual therapy
  • Strength and conditioning guidance
  • Performance programming
  • Education and advice

All services are delivered by qualified practitioners operating within their scope of practice.

Nothing on this website constitutes medical advice, diagnosis, or a substitute for individualised assessment.

2. Eligibility

You must:

  • Be at least 18 years old to book independently; or
  • Have parental/guardian consent if under 18

By booking an appointment, you confirm that the information you provide is accurate and complete.

3. Appointments & Cancellations

3.1 Booking

Appointments may be booked online, via phone, or in person.

Booking confirmation does not guarantee availability until confirmed.

3.2 Cancellation Policy

We require a minimum of 24 hours’ notice for cancellations or rescheduling.

Late cancellations or missed appointments may incur a cancellation fee up to 100% of the consultation fee.

We reserve the right to waive fees at our discretion.

4. Fees & Payments

  • Fees are payable at the time of service unless otherwise agreed.
  • Prices may change without notice.
  • Outstanding balances may result in suspension of future bookings.

Where applicable, third-party rebates (e.g. private health insurance) are subject to the rules of your insurer.

Valeology does not guarantee rebate eligibility.

5. Health Information & Consent

By attending an appointment, you acknowledge that:

  • You have disclosed relevant medical history
  • You understand the proposed assessment and treatment
  • You consent to receiving services
  • You understand that outcomes cannot be guaranteed

You may withdraw consent at any time.

6. Risk Acknowledgement

Health, rehabilitation, and performance services involve inherent risks, including but not limited to:

  • Temporary soreness
  • Aggravation of existing conditions
  • Strain or injury
  • Delayed onset muscle soreness

While we take reasonable care, you acknowledge participation is voluntary and at your own risk.

Nothing in these Terms excludes rights under Australian Consumer Law.

7. Results Disclaimer

Individual results vary.

We do not guarantee specific performance, pain reduction, rehabilitation timelines, or outcomes.

Progress depends on multiple factors including compliance, health status, lifestyle, and individual variability.

8. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to systems
  • Copy, reproduce, or distribute content without permission
  • Interfere with website functionality

We may suspend or restrict access if misuse occurs.

9. Intellectual Property

All website content, including:

  • Text
  • Branding
  • Logos
  • Graphics
  • Programs
  • Educational materials

is the property of Valeology unless otherwise stated.

You may not reproduce or distribute materials without written consent.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of those sites.

11. Limitation of Liability

To the extent permitted by law:

  • Valeology is not liable for indirect, incidental, or consequential loss.
  • Liability is limited to the cost of the services provided.

Nothing in these Terms excludes guarantees under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of your information as outlined in that policy.

13. Amendments

We may update these Terms at any time.

The current version will be published on our website.

Continued use of our services constitutes acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be subject to the jurisdiction of the courts of Victoria.

15. Contact

Valeology
2/61-65 Russell St, Werribee VIC 3030
hello@valeology.com.au
0418 138 602